Privacy Policy

Privacy Policy for Little Paw Prints

 

Effective Date: 17 July 2025

1. Introduction Welcome to Little Paw Prints. We are committed to protecting the privacy and security of our clients' personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide to us through our website, in person, or via other communication channels.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect We collect information that is necessary to provide you with our dog walking and pet-sitting services. This may include:

• Personal Identification Information:

  • Full Name

  • Home Address

  • Email Address

  • Telephone Number

• Pet Information:

  • Your pet's name, breed, age, and photograph

  • Veterinary details (name and contact information of your vet)

  • Relevant medical history, allergies, and dietary needs

  • Behavioural information and temperament notes

• Service & Payment Information:

  • Details of the services you have booked (e.g., dates and times for walks or sittings).

  • Information required to process payments. Please note, for online payments, we use a secure third-party payment processor (e.g., Stripe, PayPal). We do not store your full credit/debit card details on our servers. We only receive confirmation of payment.

• Website Usage Information:

  • When you visit our website, we may automatically collect non-personal information such as your IP address, browser type, and the pages you visited to help us improve our website's functionality.

3. How We Use Your Information We use the information we collect for the following purposes:

• To Provide Our Services: To schedule walks/sittings, access your home as agreed, and ensure the highest standard of care for your pet.

• To Communicate With You: To send booking confirmations, reminders, invoices, and updates about your pet (including photos and videos).

• For Emergencies: To contact you or your designated emergency contact, and to provide your vet with necessary information in the event of a medical emergency involving your pet.

• To Process Payments: To bill you for the services provided.

• For Legal & Administrative Purposes: To maintain business records as required by UK law (e.g., for tax purposes).

4. Our Legal Basis for Processing Your Data Our legal basis for collecting and using the personal information described above will depend on the information concerned and the specific context in which we collect it. We will normally collect personal information from you only:

• Where we need the personal information to perform a contract with you (e.g., to provide the dog walking services you have booked).

• Where the processing is in our legitimate interests and not overridden by your rights (e.g., for administrative purposes).

• Where we have your consent to do so (e.g., for sending marketing communications, should we offer them in the future).

5. Data Sharing and Third Parties We respect your privacy and will not sell, rent, or trade your personal information. We will only share your data with third parties in the following circumstances:

• Veterinary Services: In the event of an emergency, we will share relevant information about your pet and your contact details with a veterinary professional.

• Payment Processors: To securely process payments for our services.

• Legal Requirement: If required to do so by law, court order, or other governmental authority.

6. Data Security We take the security of your personal data very seriously. We have implemented appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration. This includes using SSL encryption on our website and ensuring any physical records (like service agreements) are stored securely.

7. Data Retention We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, we are required to keep records for tax purposes for at least 6 years), resolve disputes, and enforce our agreements.

8. Your Data Protection Rights Under UK data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.

• Your right to rectification - You have the right to ask us to rectify information you think is inaccurate or complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

To exercise any of these rights, please contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have used your data.

9. Changes to This Privacy Policy We may update this policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We advise you to review this Privacy Policy periodically for any changes.

10. Contact Us If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Business Name: Little Paw Prints

• Email: [littlepawprint25@outlook.com]

• Telephone: [07865596616]

• Address: [Stoke-on-Trent]